Privacy Policy

The protection of your personal data is one of our top priorities. On our website (hereinafter referred to as the “Site”), we apply this privacy policy (hereinafter referred to as the “Privacy Policy”). This policy aims to inform you about how we use and protect your data.

In our Privacy Policy, the expression “Personal Data” or “Data” refers to any information that can identify you, directly or indirectly, through the device you use.

When using our Site, confirm that you have read and understood our Privacy Policy. If there are changes to the processing conditions of your data, we will update our Privacy Policy, and you will be informed as soon as you access the Website again.


Index

1.Introduction

1.1. Purpose of the Privacy Policy

1.2. Definition of Personal Data

2. Personal Data We Collect

2.1. Types of Data Collected

2.2. Collection Methods

3. Purpose and Legal Basis of Data Processing

3.1. Purposes of Treatment

3.2. Legal Foundations

4. Data Conservation

4.1. Conservation Period

4.2. Disposal and Storage Process

5. Data Recipients

5.1. Sharing with Third Parties

5.2. Security and Confidentiality Obligations

6. Data Subject Rights

6.1. Rights You Have

6.2. How to Exercise Them

7. Security and Confidentiality

7.1. Transaction Security Measures

7.2. Password Confidentiality

8. Cookies and Similar Technologies

8.1. What are Cookies

8.2. Types of Cookies Used

8.3. Cookie Management

1.Introduction

1.1. Purpose of the Privacy Policy

This Privacy Policy aims to inform you about the practices for collecting, using and protecting your Personal Data. We are committed to ensuring your privacy and protecting your data.

1.2. Definition of Personal Data

In this Policy, “Personal Data” or “Data” refers to any information that can directly or indirectly identify you.

2. Personal Data We Collect

2.1. Types of Data Collected

When you use our Website and our services, we may collect the following Data concerning you:

  • Name, surname, gender;
  • Postal address(es);
  • Information required for delivery (floor, access code, etc.);
  • Date of birth;
  • Email address;
  • IP address;
  • Type of device and browser used;
  • Phone number;
  • Password;
  • Order history (including purchase amounts, numbers and references of ordered products);
  • Correspondences with our customer service;
  • Transaction numbers;
  • Approximate location information (e.g. country) at the time of calling and confirming the order;
  • Bank card numbers (collected and processed through our payment service providers, in accordance with the conditions set out in clause 8 below; only a truncated part of the card numbers is stored, which does not allow transactions to be carried out);
  • Contact and communication preferences, as well as choices regarding data processing and cookies.

2.2. Collection Methods

This data is obtained:

  • When you fill out the forms available on our Website (for example, when creating your account or participating in competitions);
  • When placing an order on our Website;
  • When communicating with our customer service;
  • During your browsing, through cookies and similar technologies.

3. Purpose and Legal Basis of Data Processing

3.1. Purposes of Treatment

Your Personal Data is processed for the following purposes:

  • Access and use of the website: Allow you to access our Website and use it effectively.
  • Order management: Ensure the management of your orders and the delivery of the products and/or services you have purchased.
  • Provision of services: Enable the provision of services for which you have signed up on our Site, including sending newsletters.
  • Analysis and statistics: Prepare statistics and analyzes to improve our services.
  • Customer relationship management: Manage customer relationships and monitor satisfaction.
  • Exercise of rights: Process requests related to the exercise of your rights in relation to your Personal Data.
  • Disputes and complaints: Deal with possible disputes and complaints.
  • Transactions and security: Manage transactions and implement security measures to prevent fraud.

3.2. Legal Foundations

Your Personal Data may also be processed based on your consent for purposes such as:

  • Personalized offers: Receive personalized offers based on your profile and browsing.
  • Commercial opportunities: Receive information about commercial opportunities.
  • Improving website experience: Perform analytics to optimize the browsing experience.
  • Personalized navigation: Provide a browsing experience tailored to your interests.
  • Personalized advertising: Benefit from personalized advertising.
  • Geolocation-based offers: Receive personalized commercial offers based on your location.
  • Partner Communications: Receive communications from business partners.

To set your preferences regarding communications and cookies, please go to the “Contact preferences” or “Cookies and Communications” page.

4. Data Conservation

4.1. Conservation Period

Subject to the specific provisions regarding bank card numbers and the fight against fraud, your Personal Data is kept in our active database for a maximum period of 3 years from your last activity on the Site.

4.2. Disposal and Storage Process

After this period, data that is no longer necessary for these purposes will be irreversibly deleted or anonymized. If you wish, you can request the total or partial deletion of your Personal Data at any time.

5. Data Recipients

5.1. Sharing with Third Parties

Your Personal Data may be communicated to different recipients, including service providers who help us provide our services, such as:

  • Accommodation providers;
  • Payment service providers;
  • Providers in charge of the storage and delivery of products.

5.2. Security and Confidentiality Obligations

We have established contracts with all recipients to ensure a high level of security in the protection of your Data. We may also share all or part of your Data with third parties when:

  • You have given us your prior consent;
  • Let us be legally obliged to do so.

6. Data Subject Rights

6.1. Rights You Have

In accordance with applicable law, you may exercise the following rights:

  • Access your Personal Data;
  • Request the rectification or deletion of your Data;
  • Withdraw your consent to the processing of your Data.

6.2. How to Exercise Them

To exercise your rights, you may send an email to comercial@lusipine.com, including the required information. We will respond to your request within a maximum of 1 month.

7. Security and Confidentiality

7.1. Transaction Security Measures

The security of your purchases is important to us. All transactions are encrypted and protected with the Secure Sockets Layer (SSL) protocol.

7.2. Password Confidentiality

It’s important that your account is personal. You should not share your password with anyone.

8. Cookies and Similar Technologies

8.1. What are Cookies

Cookies are small text files that are stored on your device when you visit our Website. Cookies help to improve your browsing experience.

8.2. Types of Cookies Used

On our website we use Necessary Functional Cookies. These cookies are essential for the operation of the Site and allow you to access all features. They help to remember information that has been provided to us, such as your login details or the contents of your shopping cart, also ensuring the security of your transactions.

We recommend that you check the privacy policies of our partners on their respective websites, as they may use additional cookies.

8.3. Cookie Management

You can manage your Cookie preferences through your browser settings. Consult your browser’s documentation to learn how to do this.

At the time of your registration, you will have the option to accept or decline certain types of cookies that are not essential. In accordance with the EU General Data Protection Regulation (GDPR) 679/2016, we regularly ask for your consent to the use of non-essential cookies.

Effective Date: This policy is effective as of 01.October.2024